University Catalog 2018-2019 
    
    Jan 17, 2022  
University Catalog 2018-2019 [ARCHIVED CATALOG]

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MGMT 3170 - Service Operations Management

The service sector has become the fastest growing industry sector, on a global basis. Some of the topics covered in the course are yield management, data envelopment analysis, experience management, and scoring systems that are used nearly exclusively in services. This course is intended to focus on these areas and to assist in skill/application building for students pursuing careers in the service sector. Prerequisite(s): MGMT 2060  and ECON 2070  (3, Sp)



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